Shipping, Return and Cancellation Policy
Shipping Policy
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Processing and Dispatch Time
- Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- Once processed, orders will be dispatched promptly.
Shipping Methods
- QikCharger offers various shipping options to accommodate your needs, including standard and expedited services.
- Shipping costs are calculated based on the weight of your order and the chosen shipping method.
- The estimated delivery time of an order is 3-10 days.
3.Shipping Partners
- We partner with reliable carriers to ensure secure and timely deliveries. Our primary shipping partners include [insert carrier names].
- Upon shipment, customers will receive a tracking number to monitor the delivery status.
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5. Incomplete or Incorrect Addresses:
- It is the responsibility of the customer to provide accurate shipping information. QikCharger is not liable for orders shipped to incomplete or incorrect addresses. Any additional shipping costs incurred will be the responsibility of the customer.
Return Policy
Eligibility
- Returns are accepted within 30 days from the date of purchase.
- Products must be unused, in their original packaging, and accompanied by the original purchase receipt.
Return Process
- To initiate a return, email our customer support team at support@qikcharger with your order number and the reason for the return.
- Once approved, follow the provided instructions for returning the item.
Refunds
- Refunds will be processed after the returned item is received and inspected.
- Please allow [insert number] business days for the refund to reflect in your account.
Return Shipping
- Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 7 days of receiving the item. We will arrange for a replacement or refund, including any associated shipping costs.
Cancellation Policy
Cancellation Window
- Customers can cancel an order within 24 hours of purchase by contacting our customer support team.
Cancellation Process
- To cancel an order, email support@qikcharger with your order number and the reason for cancellation.
- If the order has not been processed, a full refund will be issued promptly.
Late Cancellations
- Cancellation requests made after 24 hours or once the order has been processed may not be possible. In such cases, the standard return policy will apply.
By shopping with QikCharger, you agree to adhere to the terms outlined in our Shipping, Return, and Cancellation Policy. For further assistance or inquiries, please contact our customer support team at +91 89210 81156.
Thank you for choosing QikCharger for your EV charging solutions!